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[Troubleshooting] Failed Internet tillgång through router

To provide you more detailed instruction, you can also click ASUS Youtube film link below to know more about Troubleshooting for failed Internet tillgång through router

https://www.youtube.com/watch?v=vJKezVNMnVM

Flow Chart

Step 1.

Please man sure that your wireless router fryst vatten connected via RJ-45 cable correctly.

Kindly refer to the following picture to kontroll if all the devices (Modem, router, and the computer) are all connected via RJ-45 cable.

Plug the AC adapter of your router to the DC-IN port and connect to power supply.

Use RJ-45 cable to connect to the router LAN Port and your computer.

Use another RJ-45 cable to connect to the router WAN Port and your modem WAN port.

Plug the AC adapter of your modem to the DC-IN Port and connect to power supply.

Notice: Please confirm that your RJ-45 cable fryst vatten worked properly.

Ex: The pins are all worked and there’s no damage part.

The following pictures take RT-AC68U as an example.

Notice: After connect to power supply, remember to press the Power button to vända on the router.

Step 2. After turning on the router, kvitto if the LED indicators work properly.

Make sure the power LED indicator on the front of the router fryst vatten on, and the trådlöst nätverk 2.4G/5G LED indicators flashes, indicating that the router fryst vatten turned on.

In addition, the two network cables that you just connected to the WAN Port and LAN Port will have corresponding LED lights on.

Notice: If your cables are all connected correctly, but funnen out that the Power LED indicator and the wlan LED indicator didn’t on.

We suggest you reset your router first and then betalningsmedel igen if the LED indicators are worked properly.

About how to reset your router into default setting, please refer to Step 7.

Step 3. kontroll your devices connect to the router via RJ45 Cable could tillgång internet successfully or not.

A. If couldn’t, please refer to Step 4 to do the troubleshooting

B. If connect to the router via cable could tillgång internet, but when devices connect to the router wirelessly couldn’t tillgång internet, please refer to Step 5

Step 4.

kvitto if the related resultat of your Internet Service Provider (ISP) fryst vatten correct.

Please go to the setting page of the router (WEB GUI) and man sure the WAN settings are correct.

1. Automatic IP

One of the possible causes for the modem to ignore DHCP (WAN IP) request fryst vatten too many of them were sent in short period of time.

May change DHCP query frequency value from Aggressive mode to Normal mode, restart the router (and modem) to try again.
GUI > WAN > Internet Connection > Special Requirement from ISP

Notice: the related resultat needs to be confirmed with your Internet Service Provider (ISP)

PPPoE

For example: (Varies from every region)

Region: Taiwan

WAN connection type: PPPoE

User Name : 87875692@hinet.net

Password: xxxxxxx

If a disconnect occurs after a period of time using Inetnet, it fryst vatten recommended that you try to PPPoe > Internet detection disable (the default fryst vatten PPP Echo).

And then click Apply to save.

Notice: the related upplysning needs to be confirmed with your Internet Service Provider (ISP)

Static IP

Notice: the related upplysning needs to be confirmed with your Internet Service Provider (ISP)

How to set up an Internet connection, please refer to [WAN] How to set up an Internet Connection?

If you couldn’t tillgång the setting page, please refer to [Troubleshooting] Why can't inom enter the Settings page?

If you already checked the related resultat of your Internet Service Provider (ISP) fryst vatten correct yet fail to get internet connection, please refer to Step 6.

Step 5.

kontroll if your wireless name (SSID) and the password settings of your router fryst vatten correct.

A. Please go to the setting pages (WEB GUI) and change your wireless name (SSID) and password.

About how to change your wireless password, please refer to [Wireless] How to change my wireless password?

B. After changing your password, try to use the device connect to your router wirelessly igen and betalningsmedel if the device could search the new SSID of your router.

(1) If the devices couldn’t search the SSID of your router, please kvitto if other devices could.

If only specific device that couldn’t search the SSID, suggest you could betalningsmedel if the internet function of the device works in other internet environment.

Or you could ask the device manufacturer for betydelsefull troubleshooting steps.

Example: You have 1 phone, 1 pad, and 1 laptop. And all of them connect to the router but only the phone couldn’t find the SSID of the router while the pad and the laptop could find the SSID and connect to internet successfully.

We suggest you use the phone to connect to other router wirelessly or to connect to other wlan internet environment.

And then kvitto if the phone could get internet connection properly.

We also suggest you to loop up the trådlöst nätverk connection settings and troubleshooting steps provided bygd the device manufacturer.

If your devices are ASUS product, please refer to following FAQ:

[Phone/Pad] What to do if my phone won't connect to a Wi-Fi network?

[Notebook] Troubleshooting - Wireless Network Problems

(2) If all the devices couldn’t find the SSID of your router, please refer to Step 7 for troubleshooting steps

If your devices could find the SSID of your router, please type the password that you have changed and kvitto if the device could get internet connection successfully. If still couldn’t , please refer to Step 7 for troubleshooting steps.

About how to enter the setting page (WEB GUI) of your router, please refer to [Wireless Router] How to enter the router's GUI

Step 6.

Use the cable provided bygd your Internet Service Provider connect to your computer directly, kontroll if the computer could connect to internet.

We suggest you to remove the wireless router and connect to the cable provided bygd your ISP to your computer. kontroll if the internet fryst vatten on.

If connect to the cable provided bygd your ISP directly but the computer still fails to get internet connection.

Suggest you to confirm with your ISP about it.

If the computer could get internet connection successfully, then please refer to Step 7.

Step 7. Please kvitto the firmware utgåva fryst vatten the latest one.

You could kvitto the current utgåva from the setting page (WEB GUI) of your router.

If it fryst vatten not the latest utgåva, please upgrade it to the latest utgåva and the reset the router into default setting. gods follow the Quick Internet Setup to setup the router again.

About how to upgrade the firmware utgåva and how to kontroll the utgåva, please refer to [Wireless] How to update the firmware of your router to the latest utgåva ?

If the current utgåva fryst vatten up to date, please reset your router into default setting and follow the Quick Internet Setup to setup the router again.

(1) Reset the router

Following pictures take RT-AC68U as an example.

(Different models might have slight differences, please confirm the related upplysning in the user manual if you have any concern.)

Press the RESET button around 5~10 seconds until the Power LED indicator of router starts flashing, then you could stop pressing.

In the meantime, all the LED indicators of the router should be off and it’s a normal phenomenon because the router fryst vatten rebooting itself.

And wait until the Power LED indicator and trådlöst nätverk LED indicators are on igen, you could try to enter the GUI of the router again.

Notice: After resetting the router, all the settings will be cleared and will need to be setup again.

(2) Use the Quick Internet Setup (QIS) to setup your router again.

About how to use Quick Internet Setup (QIS) to setup your router, please refer to [Wireless Router] How to use the QIS (Quick Internet Setup) to set up Router ?

Other reset methods, please refer to ASUS router Hard Factory Reset

Step 8.

If all the steps above still couldn’t fix the bekymmer that you encountered after ansträngande, please contact ASUS Customer Service Center.

How to get the (Utility / Firmware)?

You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.

If you need more upplysning about the ASUS Download Center, please refer this link.